Tenant Maintenance Guide
At NeonLock, we understand that unexpected maintenance issues may arise during your tenancy. To assist you in managing such situations, we’ve created this practical guide to help you address common problems quickly and effectively.
Contacting Us for Maintenance Issues
If you experience any maintenance concerns, please contact your Property Manager immediately. You can find details for your local branch [insert a link to branch contact details].
For emergencies occurring outside of office hours, you may need to call a qualified professional to resolve the issue.
Important: Always ensure you obtain a full report, a detailed invoice, and the engineer’s qualification certificate. Submit these to us promptly so we can seek your landlord’s approval for reimbursement of emergency costs, if applicable.
What Qualifies as an Emergency?
The following are considered emergencies and may require urgent action:
- No running water
- Gas leaks
- Structural damage or collapse
- Severe water leaks causing damage
- Electrical failures
Boiler, Hot Water & Central Heating Issues
Boiler Troubleshooting
If your boiler isn’t functioning, check the following before reaching out to us:
- Has the thermostat or timer been adjusted?
- Is the pilot light visible? (Check the viewing window on the front of the unit.)
- Is the gas supply still active?
To assist your Property Manager in resolving the issue, please provide the following details:
- The type of heating system (gas or electric).
- The boiler’s make and model.
- Any visible error codes.
- Whether you still have hot water.
- Additional relevant observations.
Hot Water Issues
If your hot water supply is affected and relies on a water tank:
- Has the thermostat or timer been adjusted?
- Is the tank empty?
- Is the light on the hard-wired socket functioning?
- Has the mains fuse been tripped or blown?
Central Heating Problems
When addressing central heating issues:
- Check if the thermostat or timer has been adjusted.
- If only one radiator isn’t working, inspect the control valve and thermostat.
- For radiators that are warm but not fully hot, consider bleeding the radiator using a radiator key.
Note: Always exercise caution when bleeding radiators, as the water may be hot. Use a cloth or towel to protect your hands.
Condensation and Mould Prevention
Condensation occurs when warm, moisture-laden air contacts cold surfaces, often leading to mould growth. To reduce or eliminate condensation:
- Improve ventilation by opening windows and keeping bedroom doors open at night.
- Increase heating levels to raise air and surface temperatures.
- Avoid drying clothes on radiators or heaters, which increases indoor moisture levels.
At NeonLock, we are committed to ensuring your home remains comfortable and safe. If you have any concerns or require further assistance, don’t hesitate to contact us.
